One of the most significant parts of the job title “manager” is influencing the behavior of your team members, colleagues, and those to whom you report. Understanding the motivation of others around you is the first step in being able to better relate to them and accomplish the department’s goals.
Ideally, you might have the team take the DISC personality assessment so that you and they know their DISC styles. However, this isn’t always possible, nor is it always likely that your colleagues or bosses have done such. Getting your accreditation as a Certified Behavioral Consultant (CBC) will improve your ability to read your team, co-workers, or bosses and maximize your performance as a manager. Here are some ideas of how this improves your effectiveness:
Your company may use DISC as part of their predictive hiring process to match applicant styles with open jobs. Even if they don’t, the CBC course provides you with a deeper understanding of the fit and possible need for making adjustments based on a candidate’s personality style. You can almost anticipate where they will be strong and where they will struggle in their new role. DISC expertise gives you an advantage with your hiring skills. It also gives you the structure to set expectations and share your observations about what the candidate brings to the table and where they have a chance to grow. These conversations set you up for the next type of discussions.
Maybe your company has performance metrics on how quickly things are done or levels of quality. You might have a team member who is difficult to work with. No matter the challenge, the CBC certification course gives you tools and techniques to change, strengthen, offset, or flex an employee’s behavior. Plus, having in-depth knowledge about DISC personality styles will improve how you tailor the feedback for the individual. If you are using the DISC system, sharing your own personality style with your team will help you come across as a little more vulnerable. When they see you as more human, they become more trusting in your approach.
Knowing your DISC personality is incredibly helpful, but with the comprehensive information on DISC style blends found in the CBC course, you will reduce your frustration and improve your patience with opposite or different styles. For example, let’s say you are a “D” Style and don’t really get into details, but you have a team member who requires a lot of details (“C” Style). Instead of losing your patience, you will think to yourself, “Ah, yes, this person just likes everything broken down,” and then add information so the “Compliant” style person feels comfortable. This builds trust and makes you appear more approachable in the long run.
This skill is useful up and down the chain of command, as well as with customers. Actually, it’s simply one of the best life skills. Through the use of cases studies, the CBC course takes you further in your mastery of knowing the various combinations of behavioral styles, crafting a strategy for presenting information, and anticipating the needs of your audience. Once they feel taken care of, they are more likely to give you what you want. This will create your reputation for providing “just what’s needed” when asking someone to do something.
Becoming an accredited Certified Behavioral Consultant will give you a valuable advantage as a manager. Do not forget that developing the next generation of leaders at your company is also on your job description. Hence, it’s also a leaping off point to use other PeopleKeys® behavioral assessments and reports to support leadership development or even in training your sales team. That’s where the DISC certification and application will help you stand out as a manager and a leader.
Written by: Michael Dattilio
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